To verify your ID please make sure you've entered your information correctly per the requirements below:
Australian Driver's License
Australian Medicare Card
Australian Passport
Unfortunately we don't accept other forms of ID.
Australian Driver's Licence:
New South Wales
Not sure where to find your details on your NSW Driver's License? Learn more below:
Enter your name exactly as it appears on your license
Middle name(s) is not optional if it appears on your license
Last name (surname) appears in CAPITAL letters on the front of the card.
Single name identities can use a full stop '.' in first name or last name (surname)fields to skip the field.
NSW Driver License number appears under 'Licence No'. on the front of the card number (not under 'Card Number'.
Australian Capital Territory
Not sure where to find your details on your ACT Driver's License? Learn more below:
Enter your name exactly as it appears on your license.
Middle name(s) is not optional if it appears on your license.
'TN' will appear on your card if you name is truncated. You should use your full name that you used when applying for your licence.
Single name identities can use a full stop '.' in first name or last name (surname)fields to skip the field.
ACT Driver License number appears under 'Licence No'. on the front of the card.
Northern Territory
Not sure where to find your details on your NT Driver's License? Learn more below:
Enter your name exactly as it appears on your license.
Middle name(s) is not optional if it appears on your license.
Single name identities can use a full stop '.' in first name or last name (surname)fields to skip the field.
NT Driver License number appears under 'Licence No'. on the front of the card.
Queensland
Not sure where to find your details on your QLD Driver's License? Learn more below:
Enter your name exactly as it appears on your license.
Middle name(s) is not optional if it appears on your license.
Single name identities can use a full stop '.' in first name or last name (surname)fields to skip the field.
QLD Driver License number appears under 'Licence No'. on the front of the card.
South Australia
Not sure where to find your details on your SA Driver's License? Learn more below:
Enter your name exactly as it appears on your license.
Middle name(s) is not optional if it appears on your license.
Single name identities can use a full stop '.' in first name or last name (surname)fields to skip the field.
SA Driver License number appears under 'Licence No'. on the front of the card.
Tasmania
Not sure where to find your details on your TAS Driver's License? Learn more below:
Enter your name exactly as it appears on your license.
Middle name(s) is not optional if it appears on your license.
Single name identities can use a full stop '.' in first name or last name (surname) fields to skip the field.
TAS Driver License number appears under 'LIC NO'. on the front of the card.
Victoria
Not sure where to find your details on your VIC Driver's License? Learn more below:
Enter your name exactly as it appears on your license.
Middle name(s) is not optional if it appears on your license.
Single name identities can use a full stop '.' in first name or last name (surname) fields to skip the field.
VIC Driver License number appears under 'Licence No'. on the front of the card.
Western Australia
Not sure where to find your details on your WA Driver's License? Learn more below:
Enter your name exactly as it appears on your license.
Middle name(s) is not optional if it appears on your license.
Single name identities can use a full stop '.' in first name or last name (surname) fields to skip the field.
WA Driver License number appears under 'Licence No'. on the front of the card.
Australian Medicare Card:
If you're having trouble verifying your details please check the following:
Enter your name as it appears in your Medicare card.
Initial is optional and may not appear on your card.
Medicare number appears above your name on the front of your card.
Individual reference number appears to the left of your name on the front of your card.
Expiry date appears next to 'Valid to' on the front of your card.
Please make sure your card is not expired
Australian Passport:
If you're having trouble verifying your details please check the following:
Given name(s), including middle name(s), as printed on your passport.
Family name, as printed on your passport.
Passport number: appears under 'Document Np.' on your passport. It has either one or two alpha characters followed by seven numeric characters.
Date of birth should be entered as DD/MM/YYYY
Please make sure your passport is not expired
If you still need help, please reach out to us at hello@support.com.