Each time you attempt to make a withdrawal, we run an eligibility check on your account. This means, even if you have previously been able to make a withdrawal, it's not guaranteed that you'll be able to make future withdrawals.
Withdrawals can be declined for many different reasons, here are our eligibility criteria:
Our system can detect wages paid into your connected bank account
You have consistent wages and a consistent wage description from your employer
Your wages are paid via payroll and not a bank transfer
You meet the minimum income requirement ($800/month)
Centrelink payments make up less than 50% of your total after-tax income
You pass our income and expense check to ensure that you have the ability to repay the loan
You don't have too many gambling transactions on your account
You don't have too many dishonour fees on your account
Your salary isn't paid into a savings account
If you haven't met our criteria this time, please try again after your next payday or when your circumstances have changed.